The Village of Sussex has partnered with PSN Payment Service Network to offer online payment services. If you need assistance or are having difficulty with the system, please contact PSN Customer Support at 866-917-7368.
To use this service, a convenience fee will be assessed by PSN at the time of payment based on the method of payment utilized.
- Payment by check or savings (eCheck) is free.
- For pinless debit and credit card payments, the convenience fee varies, but is 3% of the payment cost (plus $0.50 if the credit/debit card payment is under $100). Fees charged to residents offset the costs charged by financial institutions—the Village does not receive any revenue from these fees.
Step-by-step instructions to register for PSN.
Download "PSN Payments" from the App Store or Google Play.
Note: The online system cannot be set up to automatically make a payment on the due date; select a date after the 10th of the month and before the 26th to avoid late fees.
Note: Effective with the August 2023 billing, utility account numbers have changed. Your new utility account number will be included on your September bill.
Example: Account # 01-00000327-00-1 has become 10327
View Bill or Amount Due Online
You can view your bill or balance due through PSN (free service). You will need to register the first time in order to view your bill and receive notifications when your bills are ready.
Note: Effective with the August 2023 billing, utility account numbers have changed. Your new utility account number will be included on your September bill.
Example: Account # 01-00000327-00-1 has become 10327
If you are an existing PSN or ACH customer, no action is required; your account has already been updated in these systems.
Help save money and resources; please consider opting out of receiving paper bills by clicking to "opt out."
ACH Customers
ACH automatic payments are an alternative option to the PSN online payments. This payment method authorizes the Village to take the funds from your bank account on the due date. Access the authorization form, which must be submitted with a voided check.
Please note: You still register with PSN for paperless billing if you sign up for ACH automatic payments.
If you have been making your payments through the Automatic Payment Plan, you must submit a cancellation form if you want to change to the online PSN system.
If you have questions about the amount of your bill or need service, call Utility Billing at 262-246-5224, or email us at utilitybilling@villagesussex.org.
We use Payment Service Network to process our payments and post bills. PSN has been certified as maintaining the highest level of security as required by the credit card industry.
PSN Instructions
The Village of Sussex offers online payment of property tax bills. At the current time, the online system only brings up the full amount of the balance due. If you would like to make an installment payment, you may change the payment amount. Please refer to the tax bill you received in the mail for the correct amount of your installment.
If you are making a payment after the due dates of January 31, 2024, March 30, 2024, or May 31, 2024, there may be interest and penalties incurred. Adjustments to the dollar amount must be made prior to payment to include the interest and penalty. Please contact the Treasurer's office to verify the correct total due when making a late payment. All such payments will be reviewed closely to make sure the online payment system is treating them properly. There is a possibility that staff will make adjustments to the payment allocation. You will be notified if this happens.
For those taxpayers that take advantage of the five-day grace period after a due date, please be aware that the payment must be in the Village offices by the fifth business day. The last day of the grace period for online payments is the fourth business day after a due date. An online payment on the fifth business day will not be uploaded until the following morning and will be considered late.
The
Property Tax Online Payment Center is administered by PSN Payment Service Network. If you need assistance with viewing your bill or payment online, call PSN at
(877) 885-7968.
To use this service, a convenience fee will be assessed by PSN at the time of payment based on the method of payment utilized.
• Payment by check or savings (eCheck) is free.
• For pinless debit or credit card payments, the convenience fee varies, but is 3% of the payment cost (plus $0.50 if the payment is under $100). Fees charged to residents offset the costs charged by financial institutions--the Village does not receive any revenue from these fees. The maximum amount allowed for tax payments is $10,000 in a single transaction.
The first time you use PSN Payment Service Network for the Property Tax options, you can either register or make a one-time payment using the "Quick Pay" button. The Quick Pay button is a great option if you do not want to keep track of login information.
Download the "PSN Payments" app from the App Store or Google Play.
NOTE: The tax payment system is a separate system from the online utility bill payment system. Your utility billing login information will not work for tax payments unless you have linked the two accounts. Please contact PSN for assistance with this.
