Village of Sussex, WI
Home MenuUtility Billing
The Village of Sussex customers are billed monthly for water, sewer, and stormwater services. The monthly utility bill also includes a public fire protection charge, which is based on the size of the water meter and is used to cover costs incurred by the water utility to provide hydrants and capacity in the water system to fight a fire without taking away from the normal water usage.
Update My Utility Account - Use this form to update the utility department if you have moved or are new to Sussex.
The Village of Sussex has partnered with PSN Payment Service Network to offer online payment services. If you need assistance or are having difficulty with the system, please contact PSN Customer Support at 866-917-7368.
To use this service, a convenience fee will be assessed by PSN at the time of payment based on the method of payment utilized.
- Payment by check or savings (eCheck) is free.
- For pinless debit and credit card payments, the convenience fee varies, but is 3.0% of the payment cost (plus $0.50 if the credit/debit card payment is under $100). Fees charged to residents offset the costs charged by financial institutions—the Village does not receive any revenue from these fees.
Step-by-step instructions to register for PSN.
Download "PSN Payments" from the App Store or Google Play.
Note: The online system cannot be set up to automatically make a payment on the due date; select a date after the 10th of the month and before the 26th to avoid late fees.
Note: Effective with the August 2023 billing, utility account numbers have changed. Your new utility account number will be included on your September bill. If you are an existing PSN or ACH customer, no action is required; your account has already been updated in these systems.
Example: Account # 01-00000327-00-1 has become 10327
View Bill or Amount Due Online
You can view your bill or balance due through PSN (free service). You will need to register the first time in order to view your bill and receive notifications when your bills are ready.
Note: Effective with the August 2023 billing, utility account numbers have changed. Your new utility account number will be included on your September bill. If you are an existing PSN or ACH customer, no action is required; your account has already been updated in these systems.
Example: Account # 01-00000327-00-1 has become 10327
Help save money and resources; please consider opting out of receiving paper bills by clicking to "opt out."
ACH Customers
ACH automatic payments are an alternative option to the PSN online payments. This payment method authorizes the Village to take the funds from your bank account on the due date. Access the authorization form, which must be submitted with a voided check.
Please note: Even if you sign up for ACH automatic payments, you may still register with PSN for paperless billing.
If you have been making your payments through the Automatic Payment Plan, you must submit a cancellation form if you want to change to the online PSN system.
If you have questions about the amount of your bill or need service, call Utility Billing at 262-246-5224, or email us at utilitybilling@villagesussex.org.
We use Payment Service Network to process our payments and post bills. PSN has been certified as maintaining the highest level of security as required by the credit card industry.